Refund policy

Return & Refund Policy

Last updated: September 20, 2026

Thank you for shopping with [STORE NAME].

We want you to be satisfied with your purchase. If you are not completely satisfied, you may be eligible to return your order according to the terms below.

Returns

We accept returns within [7/14/30] days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be in its original packaging, where applicable.

  • You must provide your order number or proof of purchase.

  • The return request must be submitted within the applicable return period.

Certain products may not be eligible for return, including personalized, customized, digital, perishable, or hygiene-sensitive products, unless they arrive damaged or defective.

Damaged or Incorrect Items

Please contact us as soon as possible if you receive an item that is damaged, defective, or different from what you ordered.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs or video of the product and packaging, if applicable

After reviewing the issue, we will provide instructions regarding replacement, return, or refund.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Depending on your payment provider or bank, it may take additional business days for the refunded amount to appear in your account.

Return Shipping

Unless the item is defective, damaged, or incorrectly supplied, return shipping costs are the responsibility of the customer.

If the return is caused by an error on our part or the product arrives damaged or defective, we will provide appropriate return instructions.

Exchanges

We may offer exchanges for eligible products, subject to availability.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

Sale Items

Sale or discounted products are [eligible/not eligible] for return unless they are defective, damaged, or incorrectly supplied.

How to Request a Return

To request a return, contact us at:

Email: [YOUR EMAIL]
Phone: [YOUR PHONE]
Address: LAHORE

Please include your order number and the reason for your return.

We reserve the right to refuse returns that do not meet the requirements of this policy or applicable law.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.